SHOP BY CATEGORY

FAQ

Frequently Asked Questions...

How much is delivery?

Orders Over £50 mainland UK are Free, Orders Under £50 are £3.95 if you require next day delivery please contact us  

Do you ship to my country?
We only post to the UK

When will my order be dispatched?
Processing times vary based upon the product. We aim to dispatch all orders within 72 hours of receipt when possible, then please allow 2-5 days for standard delivery time.

What is your return policy?
Our returns policy can be found on our delivery and returns page

What courier/s do you use?
We use royal mail and DPD when sending our UK parcels. 

Do you send to BFPO addresses?
Unfortunately we are unable to send to BFPO addresses as our couriers are unable to gain access to deliver.

 

 

Pricing & Invoicing

Do I have to pay VAT?
VAT is included in all prices where applicable.

I need a copy of my receipt/invoice...
You will find a copy of your invoice with your order

When will I receive a refund?
Assuming your return has been received we aim to process it within 48 working hours, you will receive your refund within 7 days.

When will I be charged?
If you pay by PayPal, you will be charged instantly. *If you pay by credit/debit card, your bank may pre-authorise the amount of your order to "reserve" the money for us. We don't actually authorise your payment until we dispatch your order.

 

How to Place an Order

How do I order?

Our Step-by-step Guide to Ordering from Full Throttle Racing

Find it...
Browse the product pages and decide which product/s you would like to purchase.

Read all about it…
Read up on the product specifications

Select it…
Click the "Add to Basket" or "Pre Order Here" button to add the product to your shopping Basket. When you're ready, click either the "Continue Shopping" button or the "Go to Checkout Button" to proceed to purchase the product in the checkout section.

Buy it…
Order Online: The quickest, safest and easiest method is to order online by PayPal login to make payment. Enter your appropriate details. Check your order details. Click the "Complete Payment" button to complete the transaction. Please Remember: All your personal information is protected So you can shop with confidence.

Get it…
We will send you an e-mail confirming we have received your order, and another once your order has been processed and dispatched to let you know your items are on their way!

Any problems with placing or receiving your order please contact our sales team

 

Ordering Questions

What are my payment options?
To make the payment process as efficient as possible we use PayPal.

Has my order been dispatched?
You will receive an e-mail notification when your order has been dispatched. This will go to the e-mail address you provided us at the time you placed you order (be careful when entering your email - without the correct email address our notifications cannot be sent to you). Also be aware that sometimes these emails end up in junk mail folders, so it is worth adding our email address sales@fullthrottleracing.co.uk to your safe senders list.

How do I amend or cancel my order?
Please contact us as soon as possible to make any amendments or to cancel an order you have placed, you can call or email us with any updates or amendments you may require. Please note: It is not possible to cancel or amend an order that has already been dispatched. Goods will need to be returned to us as per our Returns Policy which can be found here.

Where is my order?
UK Delivery time is typically 2-5 days once dispatched Assuming that your order has left our warehouse, your order should be en-route.

When should I expect my order to be dispatched, and when will I receive it?
Processing times vary based upon the product we aim to process all orders with in 72 (Monday-Friday) any orders placed after 1pm will be  processed the next working day If the item is not in stock then you will be advised of the estimated delivery period or we can cancel your order.

How do I find out what size I need?
We try our best to offer as simple size suggestions as possible E.g.; Chest or Waist size. Remember that if you are going to wear your body armour underneath your jacket or shirt you should go for a size larger than you would normally wear. With pants, as a rule of thumb, go for the same size you wear in your day to day jeans. We offer measurement guides on our website for most items, these guide can be found when looking through the description of your desired product.

How long until my pre-ordered item is dispatched?
The pre-ordered item will be dispatched within 72 hours of you order arriving to us, we will keep you fully informed.

What is your returns/exchange policy?
Our returns policy can be found on our delivery and returns page

I’ve sent a return, how long until I will receive a refund?
Once we have received the item and processed it, you will receive your refund within 7 working days.